As a UX Design Diploma Candidate at BrainStation, part of my learning experience included a capstone project to practice proposing, understanding and enhancing relationships between people and the products and services they use.
I was tasked with identifying, planning, researching, and designing a digital mobile solution that would address a problem space of my choosing to showcase the skills that I would learn throughout the program.
At the time of this project's proposal, I was nearing the end of a certificate in Diversity, Equity, and Inclusion in the workplace. I was ready to apply some of this newfound knowledge.
Going into this project, I believed that tech companies experience a loss in innovation because they fail to create a safe and inclusive environment— a place where racialized employees feel welcome, valued, and respected.
Here, you will find the process I followed to develop a design intervention and the project's outcomes.
Coined in 1990, Patricia Pope defines the "Illusion of Inclusion" as a general tendency to confuse hiring people with proactively including them.
As the business case for a more diverse workforce and its impact on innovation has grown in recent years, so has the digital toolbox of solutions for hiring historically underrepresented workers. Yet, few solutions exist to retain those same employees.